Compare the plans here Customer Support* Regular request is for a problem or question sent via the internal ticketing system, or e-mail, or telephone and resolved in 20 minutes or less. Please allow up to 48 hours for ticket resolution. Most tickets are resolved within 6 hours
(90 %) ** Special request calls sent via the internal ticketing system, or e-mail, or telephone are for non automated task such as setting specific audit logs or any other manual tasks. It could include installing a special application etc. 1 call = 1 hour
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