Compare the plans here
* Regular request
is for a problem or question sent via the internal ticketing system, or e-mail, or telephone and resolved in 20 minutes or less. Please
allow up to 48 hours for ticket
resolution. Most tickets are
resolved within 6 hours
** Special request
calls sent via the internal
ticketing system, or e-mail, or
telephone are for non automated task such as setting specific audit logs or any other manual tasks. It could for instance include installing a special application etc.
1 call = 1 hour
You get 7.5 % for 6 months contracts, 15% for 12 months and 20%
for 24 months.
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